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Appointment Policies

LATE POLICY

Since your appointment is reserved exclusively for you, we need to know if you're running late or unable to show up. We understand that traffic is an unfortunate aspect of life in Atlanta. We do our best to respect our clients’ time and to be prompt with your appointments. If for any reason you will arrive more than 5 minutes past your appointment time, please let us know as soon as possible by calling. You may be asked to wait so that we may honor our next client's appointment. If you are scheduled for multiple services, we may not have time to complete all services.

CANCELLATION POLICY

Due to the time sensitive nature of our industry we do follow a 24 hour cancellation policy. A cancellation or reschedule must be done prior to 24 hours of the original appointment time. Cancellations are only valid if done via phone and/or your online account; email or text will not be accepted.

*If the appointment is cancelled or rescheduled after the 24 hour period it is considered late with a 50% charge of the scheduled service(s).

*If you are scheduled for more than one service and you cancel one of the services when you arrive, you will be charged full price for all booked services. If you need to cancel any of the scheduled services, please do so before the 24 hour period.

​*If the appointment is missed it is considered a No-Show with a 100% charge of the scheduled service(s). If there is a second occurrence of No-Show there will be an automatic “inactivate status" placed on the account, and unable to book appointments for a duration of 6 months.

Thank you for your understanding.
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